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Contact RealPrize Casino Customer Service

RealPrize Casino Phone Numbers and Emails

Customer Service Number:

  • (302) 212-4985
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RealPrize Casino Email:

Customer Service
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RealPrize Casino Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • RealPrize Casino Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call RealPrize Casino is (302) 212-4985. 7% of customers managed to speak with a real person.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as RealPrize Casino may ask you for the following information to identify you as a customer: email.

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Contact Information

RealPrize Casino Website:

RealPrize Casino Help Center:

Corporate Office Address:

ReaPlay Tech, Inc.
8 The Green #15134
Delaware 19901
United States

RealPrize Casino Customer Service Reviews

1.7 / 5
Poor
Edson D Fjh
God awful
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sub par a company. Much less a casino.

RealPrize at one point was my favorite social casino but solely from the experiences Ive had with Patrick my vip host - my opinion has turned a complete 180. To anyone new just stay away from RealPrize and go with a more professional social casino.

Sevyn Syv
Redemption
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Redemption process redemption. I redeemed a few days ago and still don't have anything. Trying to pay my bill

Pamela T Evt
To get reimbursed for the money I won
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Nobody answered the phone when I called I want an answer on what I need to do to get the money I won without all the issues behind it. This is crap why do companies do this?!!

Achilles Fab
I got the six balls no feature appear 3 times more than 400 dlls I have time and screenshots I always play but like this I prefer not to and I spend good money on it
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sadly I got the 6 balls on a game 3 times and no feature appear appears very disappointment wheres my money !?

How Good is RealPrize Casino's Customer Service?

Sterling Fqw
Sterling Fqw
Feels Disappointed | Feb 20, 2026

I love the games.but they are not prompt on sending your redemption.i still haven't received it yet.

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Jolene P Swu
Jolene P Swu
Feels Disappointed | Jan 12, 2026

Horrible customer service takes date to respond and they respond same answer every time we are working on it as fast as we can,it’s been 12 days today still nothing and every message or ticket I submit they put resolved and closed what’s resolved I never received my money so what exactly is resolved

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Zachary E Svh
Zachary E Svh
Feels Disappointed | Jan 01, 2026

Real prize claims I made a dispute against them for $4.99 and locked my account on the same day I requested hundreds of dollars in redemption SC

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Nelson C Ppe
Nelson C Ppe
Feels Disappointed | Nov 25, 2025

They were amazing at first . But as soon as I got a new card and tried to redeem my new winnings, they were very late with responses not ever giving me a clear answer . Right now I’m still waiting to see if they’ll let me redeem my money .

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Summary of RealPrize Casino Customer Service Calls

256 TOTAL
CALLS
00:58 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RealPrize Casino?

Request for Information Question:

  • “Redeem verification”
  • “Verification”
  • “About my redemption”

Account Question:

  • “Account”
  • “Verify account”
  • “Redeem money from account”

Product/ Service Question:

  • “Withdrawling”
  • “Withdrawal”
  • “Failed to verify”

Payments and Charges Question:

  • “Deposits”
  • “Payment”
  • “Redemption payment not received”

Return/ Replace Question:

  • “Need to change address on my account”
  • “Redemption return”
  • “Address change”

Cards Question:

  • “Hotels.com gift card redeem”
  • “My redemption isn’t being processed because of my card”
  • “Redemption Gift Card still not received after THREE WEEKS”

Shipping and Delivery Question:

  • “Didn't get paid for bet”
  • “Never received my payout”
  • “I haven't received my money I redeemed but it is saying it's paid”

Activation/ Cancellation Question:

  • “My winning funds was cancelled”

Website/ Application Question:

  • “Wondering if there’s something wrong with the site, it asked for my phone number and I put it in and submit and it does nothing. Can’t go another screen, like it’s frozen”

Staff Question:

  • “Customer service help”

Other Question:

  • “Redeeming”
  • “No money I redeem”
  • “Can’t redeem winnings”

Compare RealPrize Casino Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Pulsz
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1.6 out of 5
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